I.INTRODUCTION A.Background Information Around seventy-five kilometers from A thuslys is the expression of Agia Marina. This porthole is the connection line between Nea Styra at Evoia island and Athens. The transportation to and from the 2 ports is conducted through ferries. The ferries ar capable of carrying both people and cars. all(prenominal) takeboat is giveed by a private friendship. each bon ton is responsible for the maintenance of its convey and the human pick instruction of its personnel. Until 3 beginning(a) of December 1990, each company acted on its own in a healthy competitive environment. individually company settled its own price list and pose the cursory interims according to its strength in the market. B.The Present On the inaugural of January 1991, all ferry companies came to an agreement to formulate into a pond. The primary(prenominal) operating officer of each company together with the chairperson consist the mount up of Directors. Pre sident of the mob is Mr. Kavantouris Nikolaos. apiece company is entered in the crime syndicate by a pct according to several criteria. These criteria take on the ferry subject and light. The more capacity and the less agility each ferry possesses the more destiny it hold in the consortium.
The profits from the shreds are collected by the consortium and then distributed to each company according to its percentage entry, after the consortium withholds its own percentage fee. Currently the consortium consists of the following ferries: Melina, maria P. and Diamantis. Each course the consortium agreement is renewed, with close to ferries exiting and some other en! tering. Finally, the consortium makes decisions such as the price of the tickets and the degree itinerary. II.ANALYSIS OF THE QUALITY OF portion A.Good Manners Customers come in reach out with ferry and consortium employees in three different areas. These areas are the ticket house before entering into the ferry, during the automobile place procedure, and at the canteen of the ferry. The attitude of the...If you want to get a replete essay, order it on our website:
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