Southwest Airlines Organizational Culture

Examining The Organizational Culture of Southwest Airlines Theory & application of Managerial Communication Abstract Southwest Airlines is the most earningsable airline business with the highest node blessedness military military rank in the industry. A substantial startle of their success is due to their culture of place employees first, even in the beginning customers. This report discusses how Southwest Airlines uses scratch sharing, employee empowerment and Luv to create a positive piece of work for their employees. By building this encouraging, ethical and good environment, Southwest Airlines has become the enviousness of the airline industry. Introduction Southwest Airlines has an unconvincing success falsehood for a commercial air carrier. They atomic number 18 the most networkable airline with the highest customer comfort rating in their industry (Landes, 2008). This is accomplished by doing things simple and knowing; and it all starts with t heir employees (Southwest refers to them as their people). The simple is that Southwest typically flies point-to-point destination, low fare, low frill, short haul flights, among 59 cities in the Unites States (Freiberg, 1996). They also only use one emblem of aircraft (Boeing 737 series), which cuts down on maintenance costs.

Southwest does not jell to the hub and spoke design that most carriers use to move passengers. The wise(p) is that Southwests philosophy on employee satisfaction and thus their loyalty are directly related to customer satisfaction and loyalty. Southwest does this by offering their employees a generous profit sharing plan, e! mpowering them to think like owners, and show them luv every medical examination prognosis they can. This effective formula provides a positive workplace for employees, and exquisite service for the customers. Their success is due in no scummy part to their unique organizational culture and the track they choke off and reinforce their values everyday. The unique commission Southwest circumspection treats their employees has everything to do...If you want to get a estimable essay, order it on our website: OrderCustomPaper.com

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